Frequently Asked Questions
Answers on privacy, security and data handling, plus using Agentaus day to day.
Privacy & security
10Can I put personal or sensitive information into Agentaus?
Yes. Everything you input into Agentaus is stored and processed in Australian data centres on Trellis Data’s own cloud. We don’t use offshore providers, and our User Agreement prohibits using your data for model training. If you’re sharing sensitive work with colleagues, use a Team account so everyone has the same protections in one workspace.
Does Trellis Data train Agentaus on my conversations?
No. Your prompts, outputs and files are never used to train models or for any other purpose. This is written into the User Agreement, so there’s nothing to opt out of.
Which company operates the data centres, and which cloud or infrastructure providers host Agentaus?
Agentaus runs on Trellis Data's own sovereign cloud infrastructure, not AWS, Azure, or other public hyperscalers. The data centres are in Australia and also carry Australian government workloads. We do not disclose the facility operators or precise locations for security reasons. Customer data is always stored in Australia.
What security certifications and compliance does Trellis Data hold?
Trellis Data has been ISO/IEC 27001 certified since 2022. The Essential Eight Maturity Level 2 is based on self-assessment against ASD's Essential Eight maturity model (November 2023), with a formal independent assessment scheduled within 12 months. Deployment on IRAP-assessed infrastructure is available on request.
Which models run in Protected Mode, and who developed them?
All models in Agentaus run in Protected Mode. This means your prompts, uploaded documents and outputs are processed entirely on Australian-owned infrastructure in Australian data centres, using customised open-source models hosted by Trellis Data.
No data, models or outputs are routed overseas, and Customer Data is never used for training or any commercial purpose. Trellis Data is also building its own frontier model, with an announcement expected soon.
Will we be notified if a security incident affects our data?
Yes. If an incident affects your data, we will notify you. Timeframes are defined in our internal security policies and are aligned with Australian government incident-reporting guidelines.
Do you offer a data processing agreement?
Yes. Our data processing agreement is aligned with the Australian Privacy Principles. Contact us for large-scale data processing requirements.
Who are your sub-processors, and how are customers notified of changes?
We do not disclose sub-processors for security reasons. Customers are notified of relevant changes by email subscription, with in-platform notifications planned.
What happens when I delete a chat or close my account?
When you delete a chat or files, they are erased from our live systems, and backup copies are removed as soon as practical. If you cancel your subscription, a manual export can be arranged on request. There is a 7-day reactivation window from the subscription end date; after this period, the associated data is permanently deleted.
How long are my chats and uploaded files kept while my subscription is active?
There is currently no fixed time limit. Your Customer Data is retained for as long as your subscription or other agreed arrangement continues.
Using Agentaus
5Can Agentaus connect to our existing tools?
Yes, in two ways. Use the Agentaus API to bring AI into your own systems (your API key is in the profile menu). Or turn on MCP connectors in Settings to let Agentaus work with information from your other tools.
If there's a system not yet available, feel free to contact us and let us know.
Can Agentaus read files I upload?
Yes. Agentaus can work with documents you upload, including searching, summarising, and providing amazing insights on their content. Uploaded files remain protected and are never used for training.
Can Agentaus search the internet?
Yes. Agentaus can search the internet. As with all Agentaus activity, your conversations and files stay in Australia and are never used for training.
Why does Agentaus sometimes get things wrong?
Agentaus grounds its answers in your own content and web searches. It is very good at minimising mistakes, but no AI system is infallible. We recommend verifying important outputs before relying on them.
Who do I contact if Agentaus gives a wrong or concerning answer, or if I have a requirement I'd love Agentaus to solve for me?
Contact our team at [email protected] and we will investigate. Reports of incorrect, unsafe, or concerning responses are taken seriously and reviewed promptly.
We love hearing about what people want in Agentaus, so send us all your feedback and suggestions via email, or via the feedback function in the profile menu of Agentaus.